Pengaruh High Performance Work System (HPWS) Untuk Kepuasan Kerja Karyawan yang dimediasi Burnout pada Karyawan Hotel di Surakarta
Keywords:
Burnout, high performance work system, job satisfactionAbstract
Penelitian ini bertujuan untuk menjelaskan pengaruh dari high performance work system (HPWS) untuk kepuasan kerja yang dimediasi oleh burnout pada karyawan perhotelan di Surakarta. Review literatur dilakukan dalam upaya untuk mengidentifikasi variabel-variabel yang digunakan untuk membangun model konseptual. Metode yang digunakan dalam penelitian ini adalah menggunakan pendekatan kuantitatif dengan cara menyebarkan kuesioner melalui googleform. Data yang digunakan pada penelitian ini diperoleh dari 105 responden yang merupakan karyawan perhotelan di kota Surakarta. Metode analisis menggunakan SEM-PLS dengan aplikasi SmartPLS. Hasil penelitian ini mengkonfirmasi efek positif langsung dari HPWS terhadap kepuasan kerja dan efek tidak langsung melalui pengurangan burnout.References
Alafeshat, R., & Tanova, C. (2019). Servant Leadership Style and High-Performance Work System Practices: Pathway to a Sustainable Jordanian Airline Industry. Sustainability, 11(22), 6191. https://doi.org/10.3390/su11226191
Damayanti, A. P., & Sumaryati, S. ,. (2013). Pengaruh Kompensasi dan Motivasi Kerja terhadap Kinerja Karyawan Perusahaan Daerah Air Minum (PDAM) Surakarta. Jupe-Jurnal Pendidikan Ekonomi, 2(1).
Dorta-Afonso, D. , & Gonzalez-de-la-Rosa, ´ M. (2022). High Performance Work Systems. Encyclopedia of Tourism Management and Marketing.
Dorta-Afonso, D., González-de-la-Rosa, M., GarcÃa-RodrÃguez, F., & Romero-DomÃnguez, L. (2021). Effects of High-Performance Work Systems (HPWS) on Hospitality Employees’ Outcomes through Their Organizational Commitment, Motivation, and Job Satisfaction. Sustainability, 13(6), 3226. https://doi.org/10.3390/su13063226
Dorta-Afonso, D., Romero-DomÃnguez, L., & BenÃtez-Núñez, C. (2023). It’s worth it! High performance work systems for employee job satisfaction: The mediational role of burnout. International Journal of Hospitality Management, 108. https://doi.org/10.1016/j.ijhm.2022.103364
Hair, J. F., Jr., et. al. (2008). Multivariate Data Analysis with Reading (4rd Editio). Prentice-Hall International Inc.
Hair, J.F., Risher, J.J., Sarstedt, M. and Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24.
Irawati, R., & Carollina, D. A. (2017). ANALISIS PENGARUH BEBAN KERJA TERHADAP KINERJA KARYAWAN OPERATOR PADA PT GIKEN PRECISION INDONESIA. Inovbiz: Jurnal Inovasi Bisnis, 5(1), 51. https://doi.org/10.35314/inovbiz.v5i1.171
Kloutsiniotis, P. V., & Mihail, D. M. (2020). High performance work systems in the tourism and hospitality industry: a critical review. International Journal of Contemporary Hospitality Management, 32(7), 2365–2395. https://doi.org/10.1108/IJCHM-10-2019-0864
Lukito, L. H. , & A. I. M. (2018). Pengaruh Beban Kerja, Lingkungan Kerja, Stres Kerja terhadap Kinerja Karyawan pada PT. Sinarmas Distribusi Nusantara Semarang. Jurnal Ekonomi Manajemen Dan Akuntansi, 25(45), 24–35.
Murty, W. A., & Hudiwinarsih, G. ,. (2012). Pengaruh kompensasi, motivasi dan komitmen organisasional terhadap kinerja karyawan bagian akuntansi (studi kasus pada perusahaan manufaktur di Surabaya). The Indonesian Accounting Review, 2(02), 215–228.
Sarstedt, M., Bengart, P., Shaltoni, A. M., & Lehmann, S. (2017). The use of sampling methods inadvertising research: A gap between theory and practice. International Journal of Advertising.
Schaufeli, W. B. , Leiter, M. P. , Maslach, C., & Jackson, S. E. (1996). The MBI-General survery. . . Consulting Psychologists Press.
Suazo, M. M. (2009). The mediating role of psychological contract violation on the relations between psychological contract breach and workâ€related attitudes and behaviors. Journal of Managerial Psychology, 24(2), 136–160. https://doi.org/10.1108/02683940910928856
Van De Voorde, K., Paauwe, J., & Van Veldhoven, M. (2012). Employee Well-being and the HRM-Organizational Performance Relationship: A Review of Quantitative Studies. International Journal of Management Reviews, 14(4), 391–407. https://doi.org/10.1111/j.1468-2370.2011.00322.x
Wong, K. K. K.-K. (2013). Partial Least Squares Structural Equation Modeling (PLS-SEM) Techniques Using SmartPLS. Marketing Bulletin, 24(1), 1–32.
Yang, J., Kim, Y., & Kim, P. B. (2021). Pushing forward high-performance work systems in the hotel industry: A procedural-justice climate to promote higher unit-level outcomes. Tourism Management, 87. https://doi.org/10.1016/j.tourman.2021.104385
Zhang, B., & Morris, J. L. (2014). High-performance work systems and organizational performance: testing the mediation role of employee outcomes using evidence from PR China. The International Journal of Human Resource Management, 25(1), 68–90. https://doi.org/10.1080/09585192.2013.781524
Zhong, L., Wayne, S. J., & Liden, R. C. (2016). Job engagement, perceived organizational support, high-performance human resource practices, and cultural value orientations: A cross-level investigation. Journal of Organizational Behavior, 37(6), 823–844. https://doi.org/10.1002/job.2076
Downloads
Published
Issue
Section
License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.