Pasien Covid-19 Peserta Badan Jaminan Sosial Kesehatan (Studi Layanan di Rumah Sakit Massenrempulu Kabupaten Enrekang)

Abstract

Abstrak: Penelitian ini bertujuan untuk mengetahui Pelayanan Badan Penyelenggaraan Jaminan Sosial Kesehatan Di Rumah Sakit Massenrempulu Kabupaten Enrekang, di dalam penelitian menggunakan alat bantu kajian dari Groonros yaitu professionalism and skill, attitudes and behavior, accessibility and flexibility, realibility and trustworthiness , recovery, reputation and credibility. Jenis penelitian ini adalah penelitian kualitatif dengan teknik pengumpulan data yaitu observasi, wawancara, serta dokumentasi. Data yang diperoleh dari hasil penelitian diolah dengan menggunakan teknik analisis data penjodohan pola, variabel-variabel dalam teknik penjodohan pola dengan model ekplanasi tandingan sebagai pola. Hasil penelitian menunjukkan Pelayanan Badan Penyelenggaraan Jaminan Sosial Kesehatan Pasien Covid-19 Di Rumah Sakit Massenrempulu Kabupaten Enrekang berada dalam kategri sudah baik jika dilihat dari beberapa indikator yaitu: professionalism and skill, recovery, reputation and credibility attitudes and behavior, accessibility and flexibility petugas rumah sakit massenrempulu dikategorikan baik. Realibility and trustworthiness petugas yang ada di Rumah Sakit Massenrempulu Kabupaten Enrekang masuk pada kategori belum memuaskan. Kondisi tersebut menunjukkan Pelayanan Kesehatan peserta badan penyelenggaraan jaminan sosial di Rumah Sakit Massenrempulu Kabupaten Enrekang dikategori baik. Diharapkan pihak Rumah Sakit Massenrempulu Kabupaten Enrekang terus menjaga serta memperbaiki professionalism and skill, recovery, reputation and credibility attitudes and behavior, accessibility and flexibility petugas rumah sakit massenrempulu dikategorikan baik,dan mengusahakan Realibilility and trustworthiness agar menjadi lebih baik lagi.

Abstract: This study aims to determine the services of the Health Social Security Administration at Massenrempulu Hospital, Enrekang Regency, in the study using study aids from Groonros, namely professionalism and skill, attitudes and behavior, accessibility and flexibility, reliability and trustworthiness, recovery, reputation and credibility. This type of research is qualitative research with data collection techniques, namely observation, interviews, and documentation. The data obtained from the results of the study were processed using pattern matching data analysis techniques, the variables in the pattern matching technique with a counterexplanation model as patterns. The results of the study showed that the services of the Health Social Security Organizing Agency for Covid-19 Patients at Massenrempulu Hospital, Enrekang Regency were in the good category when viewed from several indicators, namely: professionalism and skill, recovery, reputation and credibility attitudes and behavior, accessibility and flexibility of hospital staff massenrempulu categorized as good. The reliability and trustworthiness of the staff at the Massenrempulu Hospital in Enrekang Regency is in the unsatisfactory category. This condition shows that the health services for members of the social security organization at the Massenrempulu Hospital in Enrekang Regency are in the good category. It is hoped that the Massenrempulu Hospital in Enrekang Regency will continue to maintain and improve professionalism and skills, recovery, reputation and credibility attitudes and behavior, accessibility and flexibility of Massenrempulu hospital staff categorized as good, and strive for reliability and trustworthiness to make it even better.