PELATIHAN SERVICE EXCELLENCE DAN TATA GRAHA HOMESTAY MENUJU PENGELOLAAN HOMESTAY BERKELANJUTAN

Authors

  • Cahyaningsih Cahyaningsih Program Studi Akuntansi, Universitas Telkom
  • Vany Octaviany Program Studi Perhotelan, Universitas Telkom
  • Majidah Majidah Program Studi Akuntansi, Universitas Telkom
  • Elly Suryani Program Studi Akuntansi, Universitas Telkom
  • Hetti Hidayati Program Studi Rekayasa Perangkat Lunak Aplikasi, Universitas Telkom

DOI:

https://doi.org/10.31764/jmm.v7i6.19518

Keywords:

Homestay Sustainability, Housekeeping, Service Excellence, Tourist Village.

Abstract

Abstrak: Service excellence dan pengelolaan tata graha memiliki peran yang penting dalam bisnis akomodasi seperti homestay karena memiliki dampak besar pada pengalaman tamu, dan keberlanjutan homestay maupun desa wisata untuk jangka panjang. Pelatihan service excellence dan tata graha ini bertujuan untuk meningkatkan pengetahuan dan keterampilan pengelola homestay Dusun Kamojang, Desa Wisata Laksana, Kabupaten Bandung, Jawa Barat. Metode yang digunakan adalah dengan pelatihan dan praktik yang diikuti para pengelola homestay sebanyak 25 peserta. Evaluasi dilakukan dengan memberikan observasi pre-test dan post-test. Hasil tes menunjukkan bahwa 96% peserta mengalami peningkatan pengetahuan dan keterampilan pada materi service excellence dan tata graha homestay sehingga kegiatan pengabdian masyarakat ini dapat dikategorisasikan berhasil.

Abstract: Service excellence and housekeeping management are essential in homestay accommodation businesses because they significantly affect the guest experience and the long-term sustainability of homestays and tourist villages. This service excellence and housekeeping training aims to increase the knowledge and skills of homestay managers in Kamojang Hamlet, Laksana Tourism Village, Bandung Regency, West Java. The method used was training and practice, which 25 homestay managers attended. Evaluation is carried out by providing pre-test and post-test observations. The test results showed that 96% of participants experienced increased knowledge and skills in service excellence and homestay housekeeping material, so this community service activity could be categorized as successful.

References

Asnur, L., Satria, D., & Budayawan, K. (2019). Pelatihan Tata Graha Rumah Wisata bagi Pengelola Homestay di Nagari Harau. GERVASI: Jurnal Pengabdian Kepada Masyarakat, 3(1), 126-135. https://doi.org/10.31571/gervasi.v3i1.1212

Aziz, Y. A., & Awang, K. W. (2009). Conceptualising the Service Excellence and Its Antecedents : the Development of Structural Equation Model. Journal Manajemen & Bisnis, 8(2), 126–137. https://doi.org/10.24123/jmb.v8i2.140

Cholsy, H., & Firmonasari, A. (2019). Peningkatan Mutu Layanan Wisata Kampung Homestay Desa Samiran, Selo, Boyolali Melalui Pelatihan Bahasa Prancis. Bakti Budaya, 2(2), 147-152. https://doi.org/10.22146/bb.50892

Dam, S. M., & Dam, T. C. (2021). Relationships between Service Quality, Brand Image, Customer Satisfaction, and Customer Loyalty. Journal of Asian Finance, Economics and Business, 8(3), 585–593. https://doi.org/10.13106/jafeb.2021.vol8.no3.0585

Damasdino, D. (2021). Pelatihan Mengelola Homestay di Desa Wisata Donokerto. Jurnal Abdimas Pariwisata, 1(1), 26–33. https://doi.org/10.36276/jap.v1i1.13

Edvardsson, B., & Enquist, B. (2013). The Service Excellence and Innovation Model: Lessons from IKEA and Other Service Frontiers. Total Quality Management and Business Excellence, 22(5), 535–551. https://doi.org/10.1080/14783363.2011.568242

Karini, R. S. R. A., & Sukriadi, E. H. (2023). Pelatihan Pengelolaan Housekeeping dan Administrasi Keuangan Homestay di Kota Cimahi. BEMAS: Jurnal Bermasyarakat, 4(1), 55–61. https://doi.org/10.37373/bemas.v4i1.568

Krismawintari, N. P. D., Marhaendra, T. B. P., Komalasari, Y., Sukmana, I. T., Patni, N. L. P. S. S., & Suryantari, E. P. (2020). Peningkatan Kinerja Pelayanan melalui Training Service Excellent dan Safety Management Hotel. Prosiding Seminar Nasional Aplikasi IPTEK (SINAPTEK), 3(2020), 117–124. https://doi.org/10.36002/sptk.v0i0.1218

Kristiana, Y., Nathalia, T. C., Wowor, W., & Sianipar, R. (2022). Peningkatan Layanan Hotel melalui Pelatihan Operasional Tata Graha pada Area Publik. Prosiding Konferensi Nasional Pengabdian Kepada Masyarakat dan Corporate Social Responsibility (PKM-CSR), 5(2022), 1–6. https://doi.org/10.37695/pkmcsr.v5i0.1644

Majidah, Cahyaningsih, Saraswati R. S., & Inawati W. A. (2021). Self-identification of Homestay Management Problems and Canvas Business Model. Journal of Innovation and Community Engagement, 2(1), 1-10. https://doi.org/10.28932/jice.v2i1.3549

Mulyati, Mashabi, N. A. M., & Nugraheni, P. (2021). Pelatihan Housekeeping dalam Rangka Peningkatan Pelayanan Homestay di Desa Cisaat Kabupaten Subang Jawa Barat. Prosiding Seminar Nasional Pengabdian Kepada Masyarakat 2021 (SNPPM-2021), 2(2021), 86–95.

Rahmawati, D., Rizal, A., Priharti, W., Octrina, F., & Aziz, B. (2021). Pelatihan Storynomics Tourism di Desa Wisata. Prosiding Seminar Nasional Hasil Pengabdian Kepada Masyarakat “Penguatan Human Capital, Komunitas, Kelembagaan Desa melalui Transformasiâ€, 1(2), 198–201. https://doi.org/10.25124/cosecant.v1i2.17537

Santi, F. U., & Tristanti, T. (2021). Pemberdayaan Masyarakat melalui Pengelolaan Homestay di Desa Wisata. Journal of Nonformal Education and Community Empowerment, 5(1), 45–53. https://doi.org/10.15294/pls.v5i1.39849

Sulartiningrum, S., Nofiyanti, F., & Fitriana, R. (2018). Pelatihan Peningkatan Kualitas SDM Bidang Pariwisata di Desa Wisata. Jurnal SOLMA, 7(2), 176–181. https://doi.org/10.29405/solma.v7i2.2228

Susanti, R., Suprina, R., & Gantina, D. (2021). Pelatihan Pengelolaan Homestay di Desa Muntei, Madobag dan Matotonan, Kec Siberut Selatan, Kab. Kep. Mentawai. Jurnal Pemberdayaan Pariwisata, 3(1), 45–53. https://doi.org/10.30647/jpp.v3i1.1525

Taka, L. (2023). Peningkatan Kapasitas Pelayanan melalui Hospitality Training (Excellent Service) bagi Pengelola Destinasi Wisata Wae Bobok. Eastasouth Journal of Effective Community Services, 1(03), 131–137. https://doi.org/10.58812/ejecs.v1i03.96

Teong-Jin, S. T., Ling, T. C., & Fern, Y. S. (2016). What are the Attractiveness Aspects that Influence Customer Loyalty to Homestays? A Study in Taiwan. Jurnal Pengurusan, 48(2016), 201–218. https://doi.org/10.17576/pengurusan-2016-48-16

Published

2023-12-11

Issue

Section

Articles