Transformasi Good Governance dalam Peningkatan Kualitas Pelayanan Publik di Kota Mataram
Keywords:
Transformation, Good Governance, Quality, Public Service.Abstract
This research aims to analyze the transformation strategy of Good Governance in improving the quality of public services in Mataram City. This research uses a qualitative approach with a case study method. Data was collected through literature reviews from journals, online media, print media, and direct observations related to the transformation of Good Governance in Mataram City. The results of the study indicate that the transformation of Good Governance in Mataram City is carried out through three stages, namely planning, implementation, and evaluation. In the planning stage, strategic planning and human resource development are carried out. In the implementation stage, transformation is carried out in several areas of public services, including population administration services, licensing, and health services. In addition, innovation in technology-based services, such as the application of online public service and public complaint systems, is also carried out. In the evaluation stage, monitoring and evaluation of public service performance and collection of feedback from the community are carried out.References
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